Privacy Policy

Tallwoods Candle Co.

Effective Date: October 1, 2026

Introduction

At Tallwoods Candle Co. ("Company," "we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, subscribe to our communications, or contact our customer service team.

Our website, www.tallwoodscandleco.com, is hosted by Squarespace and offers candles and related products to customers within the United States.

By using our website, you acknowledge the privacy practices described in this policy.

Information We Collect

We may collect personal information directly from you, automatically through our website, or from service providers involved in processing your transactions.

A. Personal Information You Provide

When you place an order, contact us, or interact with our website, we may collect:

First and last name
Email address
Billing address
Shipping address
Phone number, if provided
Order details and purchase history
Customer service inquiries
Product reviews or feedback
Marketing preferences
Information voluntarily submitted through contact forms

We collect information reasonably necessary to operate our business, fulfill orders, and provide customer support.

B. Payment Information

When you make a purchase, your payment is processed through the payment services enabled on our Squarespace website.

These may include Squarespace Payments, Stripe, PayPal, or other supported payment providers.

Payment processors handle payment card information according to their own security practices and privacy policies.

We may receive transaction information such as payment status, transaction identifiers, billing details, and limited payment method information.

We do not ordinarily receive or store complete payment card numbers through our standard Squarespace checkout.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring websites
General geographic location inferred from technical information
Website interactions
Cookie identifiers

This information may be collected through Squarespace's built-in services, cookies, analytics tools, or enabled third-party integrations.

How We Use Your Information

We may use personal information for the following purposes:

Order Processing & Fulfillment

Processing purchases and payments
Preparing and shipping candle orders
Sending order confirmations
Providing USPS tracking information
Managing returns, refunds, and exchanges

Customer Service

Responding to questions
Resolving order concerns
Addressing damaged or defective products
Providing product information and support

Website Operations

Maintaining website functionality
Supporting shopping carts and checkout
Monitoring website performance
Preventing fraud and unauthorized activity
Improving the customer shopping experience

Marketing & Communications

Sending promotional emails when permitted by law
Sharing product launches and special offers
Providing updates about new candle collections
Managing newsletter subscriptions

Legal & Business Purposes

Maintaining appropriate business records
Complying with tax and accounting obligations
Responding to lawful requests
Protecting our business and customers

Squarespace Website Hosting

Our website is hosted by Squarespace.

Squarespace provides website hosting, online shopping functionality, website security features, and other services that support our business.

As part of providing these services, Squarespace may process certain personal information relating to website visitors and customers.

You can learn more about Squarespace's privacy practices at:

https://www.squarespace.com/privacy

Payment Processing & Security

We use payment processing services available through our Squarespace website.

When you submit payment information during checkout, the applicable payment processor handles that information according to its own privacy and security practices.

We take reasonable steps to protect transaction-related information accessible to our business.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

If you suspect unauthorized activity involving an order or payment, please contact us promptly.

Shipping & Delivery Information

We currently ship products only within the United States using the United States Postal Service (USPS).

To fulfill orders, we may share necessary shipping information with USPS or shipping-related service providers.

This information may include:

Recipient name
Shipping address
Contact information when needed for delivery
Package and shipment details

We use this information to prepare shipments, provide tracking, and address delivery concerns.

For additional information, please review our Shipping & Delivery Policy.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and, where enabled, analytics and marketing activities.

Cookies may help us:

Maintain shopping cart functionality
Support secure checkout
Remember website preferences
Understand visitor interactions
Improve website performance
Measure advertising effectiveness, if applicable

Some cookies are essential for website operation, while others are optional.

Where required by applicable law, we will request consent before using non-essential cookies.

For more information, please review our Cookie Policy.

Email Marketing & Promotional Communications

If you subscribe to our newsletter or otherwise provide valid authorization, we may send promotional communications about:

New candle collections
Seasonal fragrances
Product launches
Sales and special promotions
Business announcements

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing messages or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, or customer service responses.

We will comply with applicable email marketing laws, including the CAN-SPAM Act.

How We Share Personal Information

We do not sell customer contact lists to third parties for their independent marketing purposes.

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.

These may include:

Squarespace: Website hosting, commerce functionality, and related services.
Payment Processors: Processing payments, refunds, and transaction verification.
USPS: Shipping and delivery services.
Email Marketing Providers: Sending communications and managing subscriptions, if enabled.
Analytics Providers: Understanding website traffic and performance, if enabled.
Professional Service Providers: Accounting, legal, or other legitimate business services.

We may also disclose information when required by law, to protect legal rights, or in connection with a legitimate business transaction.

Certain advertising and analytics disclosures may be considered a "sale," "sharing," or targeted advertising under some state privacy laws, even when no money is exchanged. Where applicable, we will provide legally required notices and choices.

Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

Fulfilling orders
Providing customer service
Maintaining transaction records
Meeting tax and accounting obligations
Resolving disputes
Complying with applicable legal requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we will delete, deidentify, or securely dispose of it, subject to applicable retention obligations.

Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request information about certain disclosures
Opt out of qualifying targeted advertising, sales, or profiling
Withdraw consent where processing is based on consent
Appeal certain privacy request decisions where required by law

Some rights apply only when a business meets specific legal thresholds.

To submit a privacy-related request, please contact us at hello@tallwoodscandleco.com.

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

These measures may include:

Using reputable website and payment service providers
Limiting access to customer information
Maintaining appropriate account security
Using secure website connections
Reviewing relevant security practices

Although we take reasonable precautions, no method of online transmission or electronic storage is completely secure.

Third-Party Websites & Services

Our website may contain links to external websites or services, including social media platforms and payment providers.

These third parties operate under their own privacy policies and practices.

We encourage customers to review those policies before providing personal information.

We are not responsible for independent third-party privacy practices except where applicable law provides otherwise.

Do Not Track & Privacy Preferences

Some browsers provide privacy signals or settings intended to limit online tracking.

Our response to these signals depends on the technologies enabled on our website and applicable legal requirements.

Where required by law, we will recognize qualifying universal opt-out preference signals.

Customers may also manage certain cookie preferences through our website's cookie controls, where available.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable privacy laws.

When legally required, we will provide additional notice of material changes.

Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Tallwoods Candle Co.

Email: hello@tallwoodscandleco.com

Website: www.tallwoodscandleco.com

Location: Clifton, Tennessee, United States

Candle Safety Reminder

Never leave a burning candle unattended. Always follow the safety instructions provided with your candle. Your safety is our priority.