Terms & Conditions

Tallwoods Candle Co.

Effective Date: March 1, 2026

Welcome to Tallwoods Candle Co.! We appreciate your support and are committed to providing quality candles, exceptional customer service, and an enjoyable shopping experience.

These Terms & Conditions ("Terms") govern your access to and use of our website, www.tallwoodscandleco.com, and your purchase of products from Tallwoods Candle Co. ("Company," "we," "us," or "our").

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please discontinue use of our website.

General Conditions

By using our website, you represent that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.

You agree to use our website only for lawful purposes and not to engage in activities that interfere with its operation or security.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, product unavailability, or violations of these Terms, subject to applicable law.

Products & Availability

Our products may include handcrafted candles, scented candles, wax melts, candle accessories, gift sets, and other related merchandise.

We make reasonable efforts to provide accurate product descriptions, photographs, fragrance information, and pricing.

Please note:

Handmade products may vary slightly in color, appearance, or texture.
Fragrance intensity and perception may vary by individual and environment.
Product colors may appear different depending on your device settings.
Products and fragrances may be discontinued or modified without prior notice.
Availability is subject to inventory and production capacity.

We do not guarantee that every product will always be available.

Nothing in this section limits your rights if a product is defective or materially different from its description.

Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices without prior notice. Price changes will not affect orders already accepted, except as permitted by law.

Applicable taxes, shipping charges, and other fees will be displayed during checkout before your purchase is completed.

Payment must be successfully authorized before an order is processed.

We may cancel an order affected by a genuine pricing or listing error, subject to applicable law, and will refund any payment collected for canceled items.

Order Processing & Confirmation

After placing an order, you may receive an email confirming that we have received your order.

An order confirmation does not necessarily mean the order has been accepted.

We reserve the right to review orders before acceptance and may contact you if additional information is required.

If an order cannot be fulfilled, we will notify you and provide an appropriate refund.

Customers are responsible for providing accurate billing, shipping, and contact information.

Shipping & Delivery

Orders are processed according to the timeframes described in our Shipping & Delivery Policy.

Shipping times are estimates unless we expressly guarantee a delivery date.

Delays may occur because of carrier disruptions, severe weather, holidays, or other circumstances outside our reasonable control.

We are not responsible for delays caused solely by third-party carriers, except where applicable law imposes responsibility on us.

If an order is lost, damaged, or not delivered, please contact us so we can investigate and provide any remedy required by applicable law or our published policies.

Please review our Shipping & Delivery Policy for additional information.

Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our published Return & Refund Policy.

For hygiene, quality-control, and product-integrity reasons, we may restrict returns of used or burned candles, except where required by law.

Products that arrive damaged, defective, or incorrect may qualify for a refund, replacement, or other appropriate remedy.

Custom or personalized products may be subject to additional return restrictions disclosed before purchase.

Nothing in these Terms limits consumer rights that cannot legally be waived.

Candle Safety & Proper Use

Candles contain combustible materials and may produce an open flame, heat, and hot wax.

Customers must read and follow the safety instructions included with each product.

For safe candle use:

Never leave a burning candle unattended.
Keep candles away from children and pets.
Keep candles away from curtains, decorations, furniture, and other flammable materials.
Place candles on stable, heat-resistant surfaces.
Trim wicks according to the product's instructions, generally to approximately ¼ inch.
Do not burn candles longer than the recommended duration.
Keep burning candles away from drafts and air currents.
Never move a candle while it is burning or while the container or wax is hot.
Stop using a candle if its container becomes cracked or damaged.
Discontinue burning when the wax reaches the minimum remaining level specified on the product label.

Customers should review our Candle Safety & Care Policy before using our products.

Fragrance Sensitivities & Allergies

Some products may contain fragrance oils, essential oils, or other ingredients that could cause sensitivity or irritation.

Customers should review available product information and use products according to their individual needs and sensitivities.

If irritation or discomfort occurs, discontinue use.

We do not guarantee that our products are hypoallergenic or suitable for all individuals.

Handmade Product Disclaimer

If our products are handmade, slight differences in appearance, texture, or finish may occur between individual items.

These characteristics may be a natural part of the handcrafted production process.

Such variations do not automatically constitute a defect.

This provision does not exclude responsibility for products that are unsafe, defective, or materially inconsistent with their descriptions.

Limitation of Liability

To the fullest extent permitted by applicable law, Tallwoods Candle Co. shall not be liable for losses resulting solely from improper product use, unauthorized product modification, or failure to follow clearly provided safety instructions, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for defective or unreasonably dangerous products, negligence, personal injury, fraud, willful misconduct, or other liability that cannot lawfully be excluded or limited.

Any limitation of liability applies only to the extent enforceable under applicable Tennessee and federal law.

Intellectual Property

All original website content, including logos, branding, product photographs, written descriptions, graphics, and designs, is owned by or licensed to Tallwoods Candle Co., unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially exploit protected content without prior written permission, except as permitted by law.

Promotions & Discount Codes

Promotional offers, discount codes, and special sales may be subject to additional conditions.

Unless otherwise stated:

Discount codes cannot be combined.
Promotions may have expiration dates.
Certain products may be excluded.
Discounts cannot be applied retroactively to completed purchases.

We reserve the right to correct promotional errors and prevent fraudulent use, subject to applicable law.

Customer Reviews & Submitted Content

Customers may submit reviews, photographs, testimonials, or other content through our website.

By submitting content, you confirm that you have the right to share it and that it does not violate applicable laws or the rights of others.

You grant us a nonexclusive, royalty-free license to display and use content you voluntarily submit for purposes connected with operating and promoting our business, subject to applicable privacy laws and any separate permissions required.

We reserve the right to moderate or remove content that is unlawful, abusive, fraudulent, or otherwise violates these Terms.

Third-Party Services & Links

Our website may use third-party services, including payment processors, shipping providers, website platforms, and analytics tools.

We may also provide links to external websites.

We do not control the content or practices of independent third-party websites and are not responsible for their conduct except as required by law.

Customers should review the applicable terms and privacy policies of third-party services.

Privacy & Personal Information

Your privacy is important to us.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your information will be handled as described in that policy, subject to applicable privacy laws.

Website Availability

We strive to maintain an accurate, secure, and functional website.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

We may temporarily suspend access for maintenance, updates, security concerns, or circumstances beyond our reasonable control.

Prohibited Activities

You agree not to:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Misrepresent your identity or payment information.
Interfere with other customers' use of our website.
Infringe our intellectual property rights or the rights of others.

We may restrict website access or cancel transactions associated with prohibited conduct, subject to applicable law.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Tennessee, United States, without regard to conflict-of-law principles, except where mandatory laws require otherwise.

Nothing in these Terms deprives customers of consumer protections that apply under federal law or the laws of their state of residence.

Changes to Terms & Conditions

We may revise these Terms periodically to reflect changes in our business operations, products, website functionality, or applicable legal requirements.

Material changes will be communicated when required by law.

Changes will not retroactively alter completed transactions unless legally permitted.

Contact Information

For questions regarding candle safety, product usage, or this policy, please contact:

Tallwoods Candle Co.

Email: hello@tallwoodscandleco.com

Website: www.tallwoodscandleco.com

Location: Clifton, Tennessee, United States

Candle Safety Reminder

Never leave a burning candle unattended. Always follow the safety instructions provided with your candle. Your safety is our priority.