Shipping & Delivery
Tallwoods Candle Co.
Effective Date: October 1, 2026
Processing: 3–7 Business Days • USPS Shipping: 3–4 Business Days • U.S. Shipping Only
Shipping Overview
At Tallwoods Candle Co., we take pride in carefully preparing and packaging every order to ensure your candles arrive safely and in excellent condition.
We appreciate your patience as we prepare your order with care.
We currently ship exclusively within the United States using the United States Postal Service (USPS).
Please review our shipping guidelines before placing your order.
Order Processing Time
All orders require 3–7 business days for processing before shipment.
Processing includes order verification, product preparation, quality inspection, packaging, and shipment preparation.
Please note:
Business days are Monday through Friday, excluding federal holidays.
Processing times do not include shipping transit time.
Processing begins after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing may take longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
We ship orders through USPS (United States Postal Service).
Once your order has shipped, estimated delivery time is:
3–4 business days
Shipping time begins when USPS accepts your package, not when your order is placed.
Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our reasonable control.
Shipping Locations
We currently offer shipping within the United States only.
Shipping availability to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses may depend on USPS service availability and the shipping options offered at checkout.
We reserve the right to decline orders to destinations we cannot service, subject to applicable law.
Shipping Rates
Shipping charges are calculated and displayed at checkout before your order is finalized.
Rates may vary depending on:
Package weight
Package dimensions
Shipping destination
Available USPS shipping services
Customers will be able to review applicable shipping charges before completing their purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your USPS tracking number, when tracking is available.
You can track your package through the official USPS website:
Please allow time for USPS to scan your package and update tracking information.
Shipping Delays
While we strive to meet our estimated processing and shipping timeframes, delays may occasionally occur.
Possible causes include:
Severe weather conditions
USPS service disruptions
Federal holidays
High seasonal shipping volume
Incorrect or incomplete shipping information
Circumstances beyond our reasonable control
If you have concerns about a delayed order, please contact our customer service team.
We will make reasonable efforts to assist you.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your shipping address before submitting your order.
If you notice an error, contact us immediately at hello@tallwoodscandleco.com.
We will make reasonable efforts to update your information before shipment.
Once an order has been shipped, address changes may not be possible.
Additional shipping charges may apply if a package must be reshipped because of an incorrect address provided by the customer.
Any such charges will be disclosed before reshipment.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
Checking your mailbox, porch, or designated delivery area.
Checking with household members or building management.
Reviewing USPS tracking updates.
Contacting your local USPS office.
If your package remains missing, please contact us at hello@tallwoodscandleco.com with your order number and tracking information.
We will review the circumstances and assist with an appropriate investigation.
Lost or undelivered orders will be handled in accordance with applicable consumer protection laws and our published policies.
Damaged Packages
We carefully package our candles to help prevent damage during transit.
If your order arrives broken, cracked, leaking, or otherwise damaged, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
Your order number
A description of the damage
Clear photographs of the damaged product, if available
Photographs of the shipping packaging, if available
We will review your concern and determine an appropriate resolution, which may include a replacement or refund.
For safety reasons, do not burn candles that arrive in cracked or broken containers.
The requested 48-hour reporting period does not limit any rights or remedies available under applicable law.
Returned or Undeliverable Packages
If USPS returns a package to us because of an incorrect address, an unclaimed shipment, or another delivery issue, we will contact you when reasonably possible.
Customers may be responsible for additional shipping charges when reshipment is necessary because of an address error they provided.
If a refund is appropriate, it will be processed in accordance with our Return & Refund Policy and applicable law.
Holiday Shipping
During major holidays and peak shopping seasons, order processing and USPS transit times may be longer than usual.
We encourage customers to place holiday orders early.
Unless expressly stated, we cannot guarantee delivery by a particular holiday or special occasion.
Any holiday shipping deadlines or promotions will be communicated through our website or official business channels.
Shipping During Extreme Temperatures
Because candles may be sensitive to high temperatures, we take reasonable care when preparing and packaging shipments.
During periods of extreme heat, we may adjust packaging procedures or temporarily delay shipment to reduce the risk of product damage.
If a significant shipping delay becomes necessary, we will notify affected customers and provide any options required by applicable law.
We recommend bringing delivered candle packages indoors promptly, particularly during hot weather.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before your order ships.
Once an order has shipped, changes or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for additional information.
Contact Information
For shipping questions, delivery concerns, or order assistance, please contact:
Tallwoods Candle Co.
Email: hello@tallwoodscandleco.com
Website: www.tallwoodscandleco.com
Location: Clifton, Tennessee, United States
Candle Safety Reminder
Never leave a burning candle unattended. Always follow the safety instructions provided with your candle. Your safety is our priority.
SHIPPING AT A GLANCE
Processing Time: 3–7 business days
Shipping Carrier: USPS
Shipping Time: 3–4 business days
Shipping Destination: United States only
Business days exclude weekends and federal holidays.
© 2026 Tallwoods Candle Co. All rights reserved.